Frequently Asked Questions
Everything you need to know about bringing the magic of Morocco to your home.
Are your products authentic and handmade?
Yes, every item in our souq is sourced directly from skilled artisans in Morocco. We prioritize traditional craftsmanship, meaning each piece is unique and carries the mark of the artist who created it.
How long does international shipping take?
We ship globally. Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I care for my Moroccan rug or leather pouf?
For rugs, we recommend regular vacuuming and professional cleaning once a year. For leather poufs, use a dry cloth for dusting and a specialized leather conditioner every few months to maintain suppleness.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.
Do you offer wholesale opportunities for interior designers?
Absolutely. We love partnering with designers and retailers. Please contact our trade team via the 'Wholesale' link at the bottom of our page for more information on bulk pricing.