Returns & Exchanges

At Moroccan Souq, we take pride in the craftsmanship of our curated items; if you are not completely satisfied, you may return your eligible products within 30 days of delivery. All returned items must be in their original condition and packaging to ensure a smooth refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your items in their original Moroccan Souq packaging, ensuring that fragile goods like ceramics or lanterns are adequately cushioned.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.